Global Registrations, Licenses, and Regulatory Disclosures
About Boku, Inc.
Boku, Inc. is the parent company of the Boku Group, which provides payment solutions globally. Any services offered to merchants are governed by the merchant agreement between the relevant Boku Group entity and the merchant.
Please note that, except as disclosed in Boku’s Terms of Service, Boku does not provide products or services directly to consumers. Boku operates as a payments network that facilitates transactions between global merchants and consumers.
For transaction-related inquiries, we recommend that consumers first contact the merchant directly. If further assistance is needed after doing so, our resolutions team can be reached at support@boku.com. Additionally, you can visit our Frequently Asked Questions page for more information.
This web page provides details on Boku Group entities controlled by Boku, Inc., along with any associated regulatory disclosures. Each entity operates under its respective national regulatory framework.
Argentina
Entity: Boku Network Services AR S.R.L.
Address: Maipu 1300, Piso 9, Ciudad Autónoma de Buenos Aires, República Argentina
Registration: Registered as a Payment System Operator and Issuer by the Argentine Ministry of Economy
Registration No.: 30717740706
Australia
Entity: Boku Network Services AU Pty Ltd
Address: c/o Ashurst, Level 16, 80 Collins Street, South Tower, Melbourne VIC 3000, Australia
Brazil
Entity: Boku Network Brasil Instituição de Pagamento Ltda.
Address: Rua Capitão Antônio Rosa 409, 1o Andar, Jardim Paulistano, São Paulo, 01443-010, Brasil
Registration: Registered under CNPJ No.: 07.115.294/0001-46
Authorisation: Permitted to operate as an eFX service provider under Resolution BCB No. 277/2022.
Entity: Boku Brasil Participações Ltda.
Address: Rua Capitão Antônio Rosa 409, 1o Andar, Jardim Paulistano, São Paulo, 01443-010, Brasil
Registration: Registered under CNPJ No.: 54.152.174/0001-07
Chile
Entity: Boku Network Services CL S.P.A.
Address: Miraflores, nro.222, Bloque 9, Depto 28, Comuna: Santiago, RIKL 97-763
Colombia
Entity: Boku Network Services CO S.A.S.
Address: Calle 70 Bis No. 4 41, Bogotá D.C., Bogotá, Colombia
Registration: Registered in the Commercial Chamber under No.: 02740379, Commercial registration (“Matrícula Mercantil”) No.: 03423730
Estonia
Entity: Boku Network Services Estonia OU
Address: Tartu maakond, Tartu linn, Tartu linn, Rüütli tn 7, 51007
Disclosure: Boku Network Services Estonia OU does not provide services to third parties. Any services to third parties in the European Economic Area are provided by Boku Network Services IE Limited. Please refer to this entity if your enquiry pertains to services provided in the European Economic Area.
Germany
Entity: Boku Network Services GmbH
Address: München, Geschäftsanschrift, Leopoldstr. 8-10, 80802 München
Disclosure: Boku Network Services GmbH does not provide services to third parties. Any services to third parties in the European Economic Area are provided by Boku Network Services IE Limited. Please refer to this entity if your enquiry pertains to services provided in the European Economic Area. For company details and legal notices for the German market, please refer to the Boku Group Impressum.
Hong Kong
Entity: Boku Network Services HK Limited
Address: Room 1142, 11/F., 133 Wai Yip Street, Kwun Tong, Hong Kong
Authorisation: Boku Network Services HK Limited is registered as a Money Service Operator (MSO) with the Hong Kong Customs and Excise Department under the Anti-Money Laundering and Counter-Terrorist Financing Ordinance (Cap. 615).
License No.: 21-05-03019
Disclosure: For more details, please refer to the Hong Kong Customs and Excise Department’s public register or contact us directly.
India
Authorisation: Boku Network Services IN Pvt. Ltd. is authorised as a Payment Aggregator by the Reserve Bank of India (RBI) under the Payment and Settlement Systems Act, 2007.
Authorisation No.: 182/2024
For more details, please refer to the Reserve Bank of India’s public register or contact us directly.
Disclosure: Boku Network Services IN Pvt. Ltd. makes the following disclosures to merchants and merchant customers:
A. Settlement & Safeguarding of Funds: Boku Network Services IN Pvt. Ltd. ensures that merchant transactions are settled in compliance with the RBI’s Guidelines on Regulation of Payment Aggregators and Payment Gateways. Funds received from consumers on behalf of merchants are processed through nodal or escrow accounts, as mandated by RBI, to ensure timely settlement.
B. Customer Grievance Redressal Mechanism: Merchants and consumers can raise complaints or queries through our Customer Grievance Redressal Policy, which provides clear resolution timelines and escalation mechanisms. To lodge a complaint or seek support, please visit the Boku India Customer Grievance Redressal Policy
C. Commingling of Funds: Merchants are advised that consumer payments may be pooled in a nodal or escrow account along with funds from other merchants before settlement. RBI guidelines ensure that such commingling is managed with appropriate safeguards, ensuring traceability and priority in case of disputes or insolvency.
D. Dispute Resolution & Chargebacks: In the event of disputes regarding transactions, merchants and consumers must follow the dispute resolution process outlined in RBI's Payment Aggregator framework. Chargebacks, refunds, and disputes will be handled as per merchant agreements and applicable regulations.
Ireland
Entity: Boku Network Services IE Limited
Address: 2nd Floor 1-2 Victoria Buildings, Haddington Road, Dublin 4 D04 XN32 Ireland
Authorisation: Boku Network Services IE Limited is authorised by the Central Bank of Ireland as a Payment Institution under the European Communities (Payment Services) Regulations 2018 to provide regulated payment services throughout the European Economic Area (EEA). This includes payment acquiring, payment initiation, and account information services in the following EEA countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden. Boku Network Services IE Limited operates under the freedom to provide services within the EEA in accordance with the Second Payment Services Directive (PSD2) (Directive (EU) 2015/2366). This allows the company to offer cross-border payment services without requiring separate Authorisations in each member state while complying with applicable local regulatory requirements. Additionally, Boku Network Services IE Limited is licensed by the iDEAL payment network as a Collecting Payment Service Provider (CPSP), facilitating payment processing within the iDEAL network. For more information regarding our regulatory status, please refer to the Central Bank of Ireland’s public register or contact us directly.
Authorisation No.: C433468
Disclosure: Boku Network Services IE Limited provides payment acquiring services to its merchants. While we ensure that funds are safeguarded in segregated accounts in accordance with regulatory requirements, funds are not covered by the Deposit Guarantee Scheme (DGS) in Ireland. Our fees include charges for the acquiring of payment transactions, and currency conversions, details of which are available in our merchant agreement with contracted merchants. Customers can submit complaints via ticket, email (support@boku.com), or post. Unresolved complaints can be escalated to the Financial Services and Pensions Ombudsman (FSPO) at www.fspo.ie or by calling +353 1 567 7000. We comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, ensuring transparent data handling. Further details are outlined in our Privacy Notice.
Japan
Entity: Boku Network Services, Inc. Japan Branch
Address: Level 11 Aoyama Paracio Tower, 6-7, Kita-Aoyama 3-chome, Minato-Ku, Tokyo
Registration: Registered as a full member of the Japan Consumer Credit Association
Authorisation: Registered payment service provider under the Installment Sales Act
Registration No.: 184
Kenya
Entity: Boku Network Services KE Limited
Address: 5th Floor, West Wing, ICEA Lion Centre, Riverside Park, Chiromo Road, PO Box 10643-00100, Nairobi, Kenya
Malaysia
Entity: Boku Network Services MY Sdn. Bhd.
Address: Unit 30-01, Level 30, Tower A, Vertical Business Suite, Avenue 3, Bangsar South, No. 8, Jalan Kerinchi, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, company registration No.: 202001038762 (1395083-T)
Authorisation: Boku Network Services MY Sdn. Bhd. is authorised and registered as a non-bank payment acquirer by Bank Negara Malaysia (BNM).
For more information regarding our regulatory status, please refer to Bank Negara Malaysia's public register or contact us directly.
Disclosure: Boku Network Services MY Sdn. Bhd. provides payment acquiring services in compliance with Bank Negara Malaysia’s regulatory framework and discloses the following:
A. Merchant Fund Handling & Settlement: Funds collected on behalf of merchants are processed in accordance with BNM’s rules and other applicable regulations. Settlement timelines and processes are outlined in any merchant agreement.
B. Customer Grievance & Dispute Resolution: Merchants can lodge complaints or disputes regarding transactions through Boku’s designated customer support channels, as outlined in any merchant agreement. Disputes will be resolved in accordance with Boku’s dispute resolution policy and applicable merchant agreements.
Mexico
Entity: Boku Network Services MX S. DE R.L. DE C.V
Address: Avenida Insurgentes Sur 1915 - 602, Colonia Guadalupe Inn, Alcaldía Álvaro Obregón, in Mexico City, zip code 01020
Philippines
Entity: Boku Network Services PH, Inc.
Address: 11th Avenue corner 39th Street, Bonifacio Triangle, Bonifacio Global City 1634, Taguig City
Authorisation: Boku Network Services PH, Inc. is authorised as an Operator of a Payment System (OPS) by the Bangko Sentral ng Pilipinas (BSP) under the National Payment Systems Act (NPSA), Republic Act No. 11127.
License No.: OPSCOR-2022-0031
For further details, please refer to the Bangko Sentral ng Pilipinas’ public register or contact us directly.
Singapore
Entity: Boku Network Services SG Pte. Ltd.
Address: 9 Straits View, West Tower, #05-07 Marina One, 018937
Authorisation: Boku Network Services SG Pte. Ltd. is authorised as a Major Payment Institution by the Monetary Authority of Singapore (MAS) under the Payment Services Act 2019.
License No.: PS20200527
Disclosure: Boku Network Services SG Pte. Ltd. discloses to its merchant customers:
A. Safeguarding of Merchant Funds: Funds received for the benefit of merchants (relevant monies) will be held in a trust account with a safeguarding institution, in accordance with MAS requirements.
B. Commingling of Funds: Merchants are hereby advised that relevant monies will be commingled with relevant money received from other merchants in the trust account.
C. Risks of Commingling: merchants are hereby advised of the associated risks, including potential implications for fund traceability and priority in the event of insolvency.
D. Safeguarding Institution Insolvency: In the event of insolvency of the safeguarding institution, merchants are hereby advised to understand the potential consequences and risks associated with the protection of their relevant money.
For more details regarding our regulatory status, please visit the Monetary Authority of Singapore's public register or contact us directly.
South Africa
Entity: Boku Network Services ZA (PTY) LTD
Address: Physical: Central Office Park Unit 4, 257, Jean Avenue, Centurion, Gauteng, 0157
Taiwan
Entity: Boku Network Services, Inc. Taiwan Branch Office
Address: Rm. B, 10F; 168, Tun Hwa North Road; Taiwan
Tanzania
Entity: Boku Network Services TZ Limited
Address: The Luminary, 2nd Floor, Haile Selassie Road, Masaki, Dar es Salaam
Thailand
Entity: Boku Network Services TH Co Ltd.
Address: 540, Mercury Tower, Unit 1147, 11 Floor, Ploenchit Road; Lumpini Sub-district, Pathumwan District, Bangkok; Thailand, 10330
United Kingdom
Entity: Boku Account Services UK Limited
Address: 2nd Floor, 9 Orange Street, London, United Kingdom, WC2H 7EA
Authorisation: Authorised by the Financial Conduct Authority (FCA) as an Electronic Money Institution (EMI) under the Electronic Money Regulations 2011 and as a Payment Initiation Service Provider (PISP) and Account Information Service Provider (AISP) under the Payment Services Regulations 2017.
Authorisation No.: Firm Reference Number (FRN): 900030
Disclosure: Boku Account Services UK Limited provide electronic money services and payment acquiring services to its merchants, and payment initiation, and account information services to consumers (together “Customers”). Whilst we ensure that Customer funds are safeguarded in segregated accounts as per regulatory requirements, funds are not covered by the Financial Services Compensation Scheme (FSCS). Our fees include charges for e-money issuance, payment transactions, and currency conversions, the details of which are available in our merchant agreement with contracted merchants. Customers can submit complaints via ticket, email (support@boku.com) and unresolved complaints can be escalated to the Financial Ombudsman Service (FOS) at www.financial-ombudsman.org.uk or by calling 0800 023 4567. Please be aware that Boku Account Services UK Limited does not provide direct carrier billing or premium rate services in the United Kingdom or elsewhere so if your enquiry relates to matters regarding this product please refer to the Boku Network Services UK Limited entity information and disclosures. Boku Network Services UK Limited complies with the Data Protection Act 2018, ensuring transparent data handling; details are outlined in our Privacy Notice.
Entity: Boku Network Services UK Limited
Address: 2nd Floor, 9 Orange Street, London, United Kingdom, WC2H 7EA
Disclosure: Boku Network Services UK Limited provides premium rate services to merchants in the form of direct carrier billing or ‘premium rate services’ (PRS). This service enables customers to purchase merchants’ services by adding the cost of the service to their mobile phone bill. Customers can submit complaints via ticket or email (support@boku.com). Complaints will be handled in line with Boku’s complaints handling procedures. Where a customer remains dissatisfied with Boku’s handling or resolution of their complaint, the complaint can be escalated to the Office of Communications (Ofcom) at the Ofcom Complaints Page. Ofcom does not investigate or resolve individual complaints; however, your help in highlighting problems plays a vital part in their work. You can complain to Ofcom using their PRS complaints form, or by calling them on 0300 123 3333 or 020 7981 3040. If you wish to speak to them in Welsh, please contact their Welsh language line on 0300 123 2023. Boku Network Services UK Limited complies with the Data Protection Act 2018, ensuring transparent data handling; details are outlined in our Privacy Notice.
United States
Entity: Boku, Inc.
Address: 660 Market Street, 4th floor, Suite 400, San Francisco, California 94104 USA
Disclosure: Boku, Inc. is a publicly traded company listed on the AIM market of the London Stock Exchange. As an AIM-listed entity, Boku, Inc. is subject to the AIM Rules for Companies, which set out disclosure, corporate governance, and ongoing compliance obligations. For corporate governance details, financial reports, and regulatory disclosures, please visit Boku, Inc.’s Investor Relations page. For more information regarding AIM rules, refer to the London Stock Exchange’s AIM Rules for Companies.
Entity: Boku Network Services, Inc.
Address: 660 Market Street, 4th floor, Suite 400, San Francisco, California 94104 USA
Registration: Registered as a Money Services Business with the Financial Crimes Enforcement Network (FinCEN).
Registration No.: 31000293464577
Entity: Boku Payments, Inc.
Address: 660 Market Street, 4th floor, Suite 400, San Francisco, California 94104 USA
Registration: Registered as a Money Services Business with the Financial Crimes Enforcement Network (FinCEN).
Registration No.: 31000293464555
Disclosure: Boku, Inc. does not provide any services to merchants and does not contract with any payment issuers or payment networks. Boku Network Services, Inc. and Boku Payments, Inc. function as limited-scope payment collection agents, facilitating the collection of funds from payment networks worldwide on behalf of merchants.
Uruguay
Entity: Boku Network Services UY S.A.
Address: Calle Cesar Cortinas 2037, Montevideo, Uruguay
